Help & Support
Get help faster
When you write in, please include:
- What you were trying to do
- What actually happened
- Your iOS version (Settings → General → About → Software Version)
- Your Limitless version (Settings → About in the app)
The more context you give us, the faster we can sort it.
Common questions
Where is my data stored?
Almost everything lives on your device — your journal entries, gratitude, routine progress, streaks, settings and voice recordings. It is not uploaded to a server for us to browse. See our Privacy Policy for the full picture.
Are my journal entries private?
Yes. They stay on your device. The one exception is the AI Coach: when you choose to use it, the text you send is passed to Anthropic (Claude) to generate a reply. If you would rather nothing leaves your device, simply don't use the AI Coach.
My audio, binaural beats or voice won't play
Nine times out of ten this is environmental, not a bug. Check the silent switch on the side of your iPhone, your volume level, and whether audio is routing to a Bluetooth device or headphones you've since put down. Toggle the silent switch, then try again.
My alarm or reminder didn't fire
Limitless uses your device's notification system. Make sure notifications are allowed for Limitless in Settings → Notifications → Limitless, and that Focus / Do Not Disturb isn't silencing them at that time.
How do I delete my data?
Because your data is stored locally, clearing app storage or deleting the app removes it from your device. If you'd like a hand, email us and we'll walk you through it.
Is Limitless medical advice?
No. Limitless offers self-development and wellbeing content — breathwork, journaling, affirmations, reflection and cold-water practice guidance. It's for general wellbeing only and is not a substitute for advice from a qualified healthcare professional. Use what feels right for you and stop anything that doesn't.